Northwest Missouri Area Agency on Aging

Your Trusted Source of Unbiased Information and Services Since 1973

 
         

 

 

                Ombudsman Volunteer

 
 

 

 

 

 

                             

Northwest Missouri Area Agency on Aging

 

OPPORTUNITIES TO VOLUNTEER

AS AN OMBUDSMAN

 

Ombudsman comes from a Swedish word which means “One who speaks on behalf of another.”

 

 

VOLUNTEERS ARE THE KEY TO THE SUCCESS

Ombudsman volunteers are individuals who help residents in the long-term care setting.  If a resident has a concern, the Ombudsman is an important resource in helping to resolve it.  Often the volunteer acts as a buffer between the resident and the facility staff.  The purpose is to encourage the resident to become empowered in expressing his or her concerns. 

 

The Ombudsman volunteers are also a vital source of information and assistance to individuals in nursing facilities.  Before being assigned to a facility, volunteers receive 18 hours of training in problem solving, complaint coding, reporting and enhancement of communication and mediation skills.   Ombudsman volunteers establish relationships with residents that build a trusting rapport and a sense of empowerment for the resident. 

 

 

WHAT IF A FACILITY DOES NOT HAVE A VOLUNTEER?

If the facility does not have a volunteer Local Ombudsman, the residents and family members may contact the NWMOAAA Long-Term Care Ombudsman program directly by calling 1-888-844-5626 or call the Ombudsman Manager at 816-749-0034.  Everyone is encouraged to share concerns they may have about issues that occur in the long-term care setting.  All communication between residents and the Ombudsman staff is confidential. 

 

 

HOW DO I CHOOSE A LONG-TERM CARE FACILITY FOR MY LOVED ONE?

The Regional Ombudsman Coordinator and staff can provide information about facilities from the most recent survey by the Department of Health and Senior Services Section for Long-Term Care.  If you have access to the internet you may also acquire information about facilities from www.medicare.gov and selecting "Compare Nursing Homes in Your Area."

 

 

OMBUDSMAN VOLUNTEER RESPONSIBILITIES

Communicate regularly with residents.

Establish a relationship of trust with residents.

Listen to residents' concerns.

Keep all information confidential.

Encourage residents to speak for themselves.

Seek to resolve problems within a facility.

Help protect residents' rights.

Residents, ombudsman volunteers and staff of long-term care facilities benefit significantly from Missouri's Ombudsman Program.  Facilities are required to participate in this program.  

 

Program emphasis is on resident rights, rather than facility compliance to other regulations.   When a problem arises, the ombudsman serves as a mediator.  Assuming a neutral role allows an ombudsman to advocate for residents, family members or staff of the facility.  The ombudsman becomes a relied-upon source of information and assistance.

 

RESOLVE resident complaints through involvement of all concerned parties.

INFORM residents of rights that are established by law.

PROVIDE information on residents' needs/concerns to the community.

 

 

HOW DO I BECOME AN OMBUDSMAN VOLUNTEER?

Call the Regional Ombudsman Program at the Area Agency on Aging toll free at 1-888-844-5626, 660-726-3800 or directly at 816-749-0034.  We will mail a simple application for you to fill out and return.   A criminal background check is required for all volunteers.  The Ombudsman staff will then schedule an interview.  The Ombudsman Program is always in need of individuals who are willing to give of their time and talents for the well-being of our older citizens.

 

Be at least 21 years of age

Like and enjoy interacting with older people

Have good listening and communication skills

Be objective, sensitive, diplomatic and reliable

Complete ombudsman training

Have time available

Have reliable transportation

 

                                                                                                                                                         ©NWMOAAA All Rights Reserved

 

 

 

 

 

 

 

 

 

     

 

 

 

 

 

 

 

 

 

                                                                            

                   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

     

 

 

                            

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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